Refund policy

 

Returns & Exchanges will only be accepted within 7 days of receiving your order.

 

Due to hygiene reasons, we can only accept returns on jewellery if it is damaged or incorrectly sent. If this has occurred, returns must be unused and in the same condition that you received it in. Item must be in original packaging. We will require a receipt or proof of purchase. Returns that do not meet our policy will not be accepted and will be returned to you at your cost. The cost of returning any product to Ivy Shores is your responsibility, hence shipping costs are nonrefundable.

 

Ivy Shores are not liable or responsible for it's affiliate delivery services. In the event of undelivered or lost parcels where Ivy Shores or it’s affiliate delivery service are found to be at fault, reimbursement should be sought be the assigned delivery service. Ivy Shores reserves the right to review any and all undelivered and/or lost parcels and may provide reimbursement in the form of store credit. In the event that store credit is issued at the discretion of Ivy Shores for lost or undelivered parcels, store credit is solely applicable for online purchases at www.ivyshores.com.au and is valid for 1 months from the date of issue.

 

Additional non-returnable items:

Gift cards

 

Clear return steps:

 

1. If your item is damaged or incorrectly sent, send below requirements to info@ivyshores.com.au:

      - Your receipt or proof of purchase

      - Short description of what went wrong & what outcome you would like to see (new item sent or store credit).

      - Photos for inspection (if applicable)

       

      2. Ivy Shores will notify you via email of whether you have or haven't met the return requirements. If you have met the return requirements, we will request that you post the item back to us at your own expense. It is advised that you get a tracking number to ensure your item is not lost, as we cannot guarantee that we will receive your returned item.

       

      3. Upon receiving the faulty or incorrectly sent item, Ivy Shores will send you a notification email. Depending on your desired outcome and whether the item matches the photos sent, a new item (shipping costs covered by us) will be sent, or store credit will be added to your account. Upon sending a new item, we will notify you when the item has been shipped, with tracking details attached.

            After receiving our email notification with tracking details for your new item, please allow for our standard shipping timeframe to pass before contacting us about undelivered items. If it has been 7 days past our standard shipping timeframe, please contact us at info@ivyshores.com.au so we can help you find out where the package is. Unfortunately, the postal service can be unreliable, hence why we ask for your patience when awaiting an item.

             

            Note that Ivy Shores reserves the right to assess and process refunds on a case by case basis and refunds are not guaranteed.

             

            Return Address:

            Upon emailing us regarding the issue we will send you a return postal address.

             

            If you have any queries, kindly contact us at info@ivyshores.com.au with the email subject:

             

            Exchange Request – Your Order Number, and state details of your issue.

             

            Our customer service will look into the matter and assist you with the process.